Patrickspins Privacy Policy

Patrickspins collects personal information that users provide directly or that is generated through use of the platform. This data is used to deliver services, fulfil legal obligations, and maintain the security and integrity of user accounts.

What Personal Data Is Collected

The following categories of personal information may be collected:

• Full name and date of birth
• Contact details, including email address and telephone number
• Residential address and postcode
• Payment details and transaction history
• Device information, IP address, and browsing activity on the platform
• Identity verification documents, as required by law

Why This Data Is Collected

Personal data is collected for the following purposes:

• To verify identity and confirm eligibility to use the services
• To process deposits, withdrawals, and other financial transactions
• To comply with United Kingdom anti-money laundering and responsible gambling regulations
• To provide customer support and respond to enquiries
• To improve the functionality and quality of the platform

How Data Is Protected

Patrickspins applies both technical and organisational measures to safeguard personal information:

• Encryption of data in transit and at rest using industry-standard protocols
• Restricted internal access based on role and necessity
• Regular security assessments and system monitoring
• Staff training on data protection responsibilities

User Rights Under United Kingdom Law

In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, users hold the following rights:

• Right of access: Users may request a copy of the personal data held about them.
• Right to rectification: Users may request correction of inaccurate or incomplete information.
• Right to erasure: Users may request deletion of their data, subject to legal retention obligations.
• Right to restrict processing: Users may request that processing be limited in certain circumstances.
• Right to data portability: Users may request their data in a structured, machine-readable format.
• Right to object: Users may object to processing carried out on the basis of legitimate interests.

Requests relating to any of the above rights should be submitted to the designated data protection contact provided on the platform.

All personal information collected by the platform is processed on a lawful basis, including contractual necessity, legal obligation, legitimate interest, or explicit user consent. The use of data is transparent, proportionate, and limited to what is necessary for the stated purpose.

Purposes of Processing

• Account management: Personal information is used to register, maintain, and support user accounts, including identity verification and security monitoring.
• Transactions: Financial data is used to process deposits, withdrawals, and payment verification in a secure and accurate manner.
• Service improvement: Usage data and feedback are analysed to identify areas for platform development and to improve the overall user experience.
• Marketing communications: Where users have provided consent, contact details may be used to send promotional offers, updates, and relevant communications. Users may withdraw consent at any time.
• Analytics: Aggregated and anonymised data is used to understand platform usage patterns, monitor performance, and inform operational decisions.
• Regulatory compliance: Personal information is processed as required by United Kingdom gambling legislation, anti-money laundering rules, and other applicable legal frameworks.

No personal information is sold to third parties. Processing activities are conducted strictly within the boundaries of applicable data protection law.

Users have the right to access, update, and request deletion of the personal information held by the platform. These rights are upheld in accordance with the UK GDPR and the Data Protection Act 2018.

Accessing Your Data

Users may submit a Subject Access Request at any time to receive a copy of the personal information held on their account. Requests will be processed within the statutory timeframe of one calendar month from the date of receipt.

Correcting Inaccurate Information

If any personal information held on the platform is found to be inaccurate or out of date, users may request a correction by contacting the customer support team or through their account settings where applicable. Corrections will be made promptly following verification.

Requesting Deletion of Data

Users may request that their personal information be deleted. Such requests will be assessed against applicable legal obligations, including requirements to retain certain records under United Kingdom gambling and financial regulations. Where retention is legally required, the request will be fulfilled to the extent permitted by law.

Consent to Security and Payment Processing

By using the platform, users acknowledge and consent to the following:

• Personal information may be subject to identity verification and security checks as part of the account registration and ongoing monitoring process.
• Payment data, including card details and transaction records, may be processed by authorised third-party payment service providers operating under their own data protection obligations.

These processes are necessary for the lawful and secure delivery of the services.

The platform and all associated services are intended exclusively for individuals who are 18 years of age or older. Access by minors is strictly prohibited in accordance with United Kingdom gambling law.

Age Verification

Whilst all reasonable steps are taken to verify the age and identity of users during the registration process, it is not always possible to confirm a user’s age without the submission of appropriate identity documents. Users are required to provide accurate information during registration, and age verification checks are conducted as part of the onboarding and ongoing compliance process.

Discovery of a Minor’s Account

If it is discovered or reported that a person under the age of 18 has registered an account or provided personal information, the following steps will be taken:

• The account will be suspended immediately pending investigation.
• All personal data associated with the minor will be deleted from the platform’s systems without undue delay.
• Any funds held in the account will be handled in accordance with applicable legal requirements.

Parental Requests

A parent or legal guardian who believes that their child has registered on the platform or submitted personal information may contact the customer support team to request the review and deletion of that data. Such requests will be treated with urgency and handled in accordance with UK data protection law.

The platform operates in conjunction with a number of partners and service providers who may be located outside the United Kingdom. As a result, personal data may on occasion be transferred to, stored in, or processed in countries other than the United Kingdom.

Basis for International Transfers

By registering an account and using the services, users acknowledge and consent to the potential transfer of their personal information to jurisdictions where the platform’s partners operate. Such transfers are carried out only where necessary for the delivery of services and fulfilment of contractual or legal obligations.

Data Protection Standards Abroad

All third parties and partner organisations that receive or process personal data on behalf of the platform are required to maintain appropriate confidentiality and security standards. Where data is transferred to countries not recognised as providing an adequate level of data protection under UK law, suitable safeguards are put in place, including:

• Standard contractual clauses approved by the relevant UK authority
• Data processing agreements that impose equivalent obligations on recipients
• Assessment of the recipient’s data protection framework prior to transfer

Users may contact the platform to request further information about the specific safeguards applied to any international data transfer.

This section sets out the conditions under which this Privacy Policy may be subject to limitations or modifications in its application.

Scope of the Disclaimer

The disclaimer contained within this document may, in certain defined circumstances, alter the scope, interpretation, or practical effects of the rules and obligations described in this Privacy Policy. Any such alteration will be clearly communicated to users and will not be applied in a manner that is contrary to applicable United Kingdom data protection law.

When the Disclaimer Applies

The disclaimer becomes applicable at the point at which a user accepts this Privacy Policy. Acceptance may occur through any of the following actions:

• Electronic acceptance during account registration or upon login
• Affirmative agreement to the terms at the point of account creation
• Continued use of the platform following notification of a policy update

Users who do not agree with the terms of this Privacy Policy, including any applicable disclaimer provisions, should not use the platform or submit personal information through the website.

Cookies are small text files that are placed on a user’s device when they visit a website. They are widely used to enable websites to function efficiently and to provide information to the site operator.

How Cookies Are Used

The platform uses cookies for the following purposes:

• Statistical analysis: Cookies help to collect aggregated data on how users interact with the website, enabling ongoing monitoring of platform performance.
• Behavioural analysis: Usage patterns are recorded to better understand how individuals navigate the site, which pages are visited most frequently, and where users encounter difficulties.
• Personalisation: Cookies allow the platform to remember user preferences and settings, providing a more consistent experience across sessions.
• Site improvement: Data gathered through cookies is used to identify technical issues, optimise content delivery, and develop platform features.

Cookie Retention

Cookies used by the platform are retained for a period of up to 12 months from the date they are placed on the user’s device, unless deleted earlier by the user.

Managing Cookie Preferences

Users may manage or disable cookies through their browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website. Further information on cookie management is available through the platform’s Cookie Policy.

By accessing or using the platform, users confirm that they have read, understood, and accepted the terms set out in this Privacy Policy in full. This acceptance applies to all personal information submitted through the website, including information provided during registration, account use, and any communications with customer support.

Current Version

The version of this Privacy Policy currently published on the website is the governing version and supersedes all previous iterations. Users are advised to review this document periodically to remain informed of any updates or changes. Continued use of the platform following the publication of a revised policy constitutes acceptance of the updated terms.

If a user does not accept the terms of this Privacy Policy, they should discontinue use of the platform and may contact the support team to request deletion of any personal data already held.

Personal information collected through the platform may, in specific and limited circumstances, be shared with third parties. All such sharing is carried out on a lawful basis and strictly in accordance with the purposes described in this document.

Circumstances in Which Data May Be Shared

Personal information may be disclosed to third parties in the following situations:

• Legal obligation: Where disclosure is required by United Kingdom law, regulation, or court order, including obligations under anti-money laundering and counter-terrorism financing legislation.
• Dispute resolution: Where it is necessary to share information in connection with the investigation or resolution of a complaint, dispute, or legal claim.
• Contractual agreements: Where third-party service providers are engaged to support the delivery of services, including payment processors, identity verification providers, and technology partners.

Transparency Regarding Third Parties

Where a list of third-party recipients is available, it will be published on the platform. In cases where a specific third party is not individually listed, users will be informed of the category, purpose, and scope of the data sharing prior to or at the time of disclosure, where practicable.

Consent to Data Sharing

By submitting personal information through the platform and continuing to use its services, users acknowledge and consent to the sharing of their data with relevant third parties in the circumstances described above. Users who wish to withdraw consent for non-essential data sharing may do so by contacting the data protection team.

The platform may, from time to time, include links to third-party websites, including affiliate sites, partner platforms, or informational resources. These links are provided for convenience and do not constitute an endorsement of the content or practices of those websites.

No Responsibility for External Data Practices

Patrickspins has no control over the content, privacy policies, or data handling practices of external websites. Once a user navigates away from the platform and visits a third-party site, any personal information submitted on that site is governed solely by the privacy policy of the third party in question. The platform accepts no responsibility for the collection, use, or protection of personal data by external websites.

User Caution

Users are advised to exercise caution when following links to external websites and to review the privacy policy of any third-party site before submitting personal information. If in doubt, users should refrain from providing personal data on external sites until they are satisfied with the data protection standards in place.